At The Modern Femme Sales, we’re committed to making your experience as effortless as our convertible silk blouses. Below you’ll find answers to our most commonly asked questions about our premium wardrobe solutions.

Product Questions

What makes your fabrics special?
Our premium cashmere, silk blends, and sustainable materials are selected for their seasonless versatility and enduring quality. Each piece in our Signature Edits collection undergoes rigorous quality checks to ensure it meets our standards for contemporary elegance.
How should I care for my silk blouses or cashmere knits?
We recommend gentle hand washing or dry cleaning for our silk pieces, while our cashmere benefits from cold water washing with specialised detergents. Each garment includes detailed care instructions to maintain that just-from-the-boutique quality.
Do you offer petite or tall sizing?
Currently, our Workwear and Occasionwear collections feature extended sizing options. We’re gradually introducing more inclusive sizing across all categories to accommodate the modern professional’s needs.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for international transactions. All payments are processed through our secure checkout system.
Can I modify my order after placement?
Due to our 1-2 day processing time, order modifications must be requested immediately by emailing [email protected]. We’ll do our best to accommodate changes before dispatch.
Do you offer gift wrapping or notes?
Absolutely! Our Wedding Guest Looks and Holiday Shop selections can be gift-wrapped with a personalised note. Simply add your request in the order notes at checkout.

Shipping & Delivery

What are my shipping options?
We offer two premium services:
– Express Delivery (£12.95): 10-15 business days via DHL/FedEx with full tracking
– Complimentary Standard Shipping: 15-25 business days via EMS for orders over £50

Both options include customs pre-clearance for most destinations.
Why don’t you ship to some Asian regions?
Due to complex customs regulations in certain markets, we currently exclude some Asian destinations. We’re actively working to expand our global delivery network and appreciate your patience.
How can I track my order?
You’ll receive a tracking number via email once your order leaves our Nottingham studio. For Signature Edits requiring extra security, we’ll also provide signature confirmation details.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for unworn items with tags attached. Simply contact our team to initiate the process – we’ve designed it to be as effortless as our convertible necklines.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using tracked services for your protection.
How long do refunds take to process?
Once we receive your return at our Nottingham studio, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Still Have Questions?

Our customer service team at [email protected] is always happy to provide personalised assistance. Whether you’re inquiring about delivery timelines for your Holiday Shop selections or need styling advice for our Co-ords & Matching Sets, we’re here to help curate your modern wardrobe.

From our studio on King Street to your global address, we’re redefining not just contemporary elegance, but the entire experience of acquiring it.