At The Modern Femme Sales, we approach your shopping experience with the same dedication to excellence that defines our Signature Edits collection. Our refined shipping and returns processes ensure your satisfaction with the sophistication you deserve.

Shipping Information

We deliver worldwide (excluding Asia and certain remote areas) with the following options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Cost: Free for orders over £50
  • Delivery Time: 15-25 business days after dispatch

Processing Time: All orders are processed within 1-2 business days before dispatch.

Returns & Exchanges

Should any item not meet your expectations, our streamlined returns process ensures resolution with the elegance you expect from our Blouses & Shirts and Co-ords & Matching Sets collections.

Eligibility & Timeframe

  • Returns and exchanges accepted within 15 days of delivery
  • Items must be unworn, unwashed, and in original condition with tags attached

Non-Returnable Items: For hygiene reasons, we cannot accept returns of final sale items, certain Occasionwear pieces, personalized or altered items. Holiday Shop collections and select Wedding Guest Looks may have special return conditions due to their seasonal nature.

Our Streamlined Returns Process

  1. Initiate Your Request: Email [email protected] within 15 days of receiving your order
  2. Package Securely: Return items in original packaging with all tags and protective covers
  3. Ship Your Return: Send to our Nottingham atelier using a trackable service:
    The Modern Femme Sales Returns Department
    19 King St, Nottingham, GB NG4D 5FR
  4. Confirmation: We’ll email you once we process your return (typically within 3 business days of receipt)

Refund Processing

  • Timing: 5-10 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable; return shipping is at customer’s expense

Exchange Procedure

Exchange your Workwear or Dresses with the same ease as selecting them:

  • Follow standard return instructions
  • Include a note specifying desired exchange (style/size/color)
  • We’ll ship your new item once we process the return
  • For international exchanges, additional shipping charges may apply

Returns Request Template

For efficient processing, please use this format when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Modern Femme Team,

I would like to request a return/exchange for the following item(s) from order #[Your Order Number]:

1. [Product Name] – [Size/Color] – [Quantity]
2. [Product Name] – [Size/Color] – [Quantity]

Reason for return: [Please specify – Size, Fit, Style, etc.]

I understand I am responsible for return shipping costs unless the item is faulty.

Preferred resolution: [Refund / Exchange for [specific item]]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Special Considerations

Certain collections require extra attention, much like our delicate Sleeveless Knits:

  • Final Sale Items: Clearly marked during checkout; not eligible for return
  • International Returns: Customers outside the UK may incur customs fees
  • Damaged Items: Contact us immediately with photos for expedited resolution

For further assistance, our Nottingham-based team is available at [email protected]. We aim to respond within 24 hours during business days.